Oven Cleaning Highbury Service Terms and Conditions
These Terms and Conditions set out the basis on which Oven Cleaning Highbury provides oven and related appliance cleaning services. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or organisation booking the services.
Company means Oven Cleaning Highbury, the provider of the services.
Services means oven cleaning and any additional cleaning services agreed between the Customer and the Company.
Premises means the address at which the Services are to be carried out.
Technician means a person engaged by or on behalf of the Company to perform the Services.
2. Scope of Services
The Company provides professional oven cleaning services and, where agreed, related appliance cleaning such as hobs, extractors, grills, and other domestic kitchen appliances. The exact scope of work for each booking will be confirmed at the time of booking, either verbally or in writing.
The Services are intended for domestic and light commercial use only, unless otherwise agreed. The Company reserves the right to decline any work that it considers unsafe, unsuitable, or outside its normal service offering.
3. Service Area
The Company primarily serves customers in Highbury and surrounding areas. Acceptance of bookings may be subject to the location of the Premises and the availability of Technicians. The Company reserves the right to refuse bookings outside its usual operating area or to apply additional charges to cover travel time and costs where appropriate, which will be communicated to the Customer prior to confirming the booking.
4. Booking Process
Bookings can be made by contacting the Company and providing accurate details of the property location, type of oven or appliance, and the required date and time. The Customer must provide truthful and complete information to allow the Company to allocate sufficient time and resources for the job.
A booking is considered provisional until it has been confirmed by the Company. Confirmation may be given verbally or in writing and will include the agreed date, approximate arrival time, and price estimate for the Services.
The Company may require additional information prior to confirming a booking, such as property access instructions, parking details, or confirmation that gas and electrical supplies are safe and in working order.
5. Access to the Premises
The Customer is responsible for providing safe and reasonable access to the Premises at the agreed time. This includes arranging any necessary permissions for parking, building entry, and use of lifts where applicable.
If a Technician cannot gain access to the Premises, or if access is delayed due to the Customer or a third party, the Company may cancel the booking or charge a call-out fee or waiting time charge at its discretion. Any such charges will be reasonable and communicated to the Customer as soon as practicable.
The Customer must ensure that an adult is present at the Premises for the duration of the Services unless alternative arrangements have been expressly agreed in advance.
6. Customer Obligations
The Customer agrees to:
Ensure that the oven and any appliances to be cleaned are accessible and free from excessive personal items or obstructions.
Notify the Company in advance of any known defects, damage, or issues with the oven, appliances, gas or electrical supply, or ventilation that could affect the Services or pose a risk to the Technician.
Provide access to water and electricity at the Premises where reasonably required for the Services.
Ensure that pets and children are kept away from the work area for safety reasons during the cleaning process.
7. Pricing and Quotations
Prices are based on the type and size of oven or appliance, the condition of the appliance, location of the Premises, and any additional Services requested. Any price provided prior to inspection is an estimate only and may be adjusted upon arrival if the condition or specification of the appliance differs materially from the information provided at the time of booking.
The Company will explain any necessary adjustments to the price before commencing the work. If the Customer does not agree to the revised price, the Company reserves the right to cancel the booking. In such a case, a reasonable call-out or cancellation fee may be charged to cover costs incurred.
8. Payments
Unless otherwise agreed, payment is due on completion of the Services on the date of the appointment. The Company may accept various forms of payment such as cash, bank transfer, or card payment. The accepted methods will be confirmed at the time of booking or at the Premises.
For certain bookings, such as large or commercial jobs, the Company may require advance payment or a deposit. Deposits are generally non-refundable unless the Company cancels the Services without fault on the part of the Customer.
If payment is not made on completion or within any credit terms agreed in writing, the Company reserves the right to charge interest on overdue sums at the statutory rate and to recover any reasonable costs of collection.
9. Cancellations and Amendments
The Customer may cancel or request to reschedule a booking by giving reasonable notice. Unless otherwise agreed, at least 24 hours notice prior to the scheduled appointment time is required for standard domestic bookings.
If the Customer cancels or reschedules with less than the required notice, the Company may apply a late cancellation charge or retain any deposit paid, to cover lost time and costs. The amount of such charge will be reasonable and proportionate.
The Company reserves the right to cancel or reschedule a booking due to unforeseen circumstances such as Technician illness, equipment failure, adverse weather conditions, or events beyond its control. In such cases, the Company will inform the Customer as soon as reasonably practicable and offer an alternative appointment. If an alternative cannot be agreed, any deposit paid for that specific booking will be refunded.
10. Standards of Service
The Company aims to provide Services with reasonable skill and care, in line with good industry practice for professional oven cleaning. Cleaning results can vary depending on the age, condition, and previous use of the appliance, as well as any existing damage or wear.
The Company does not guarantee that all marks, stains, discolouration, or defects will be removed. In some cases, heavy carbon build-up, corrosion, or damage may not be fully restorable through cleaning. The Technician will use professional judgement to clean as thoroughly as is safely possible without causing damage to the appliance.
11. Liability and Exclusions
Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
Subject to the above, the Company will not be liable for:
Any pre-existing damage, defect, wear, or malfunction of appliances, fixtures, or fittings, whether visible or not at the time of service.
Damage arising from faulty installation, poor maintenance, or non-compliance with manufacturers instructions where this is not caused by the Company.
Indirect or consequential losses, including loss of profit, loss of use, or loss of opportunity.
The Companys total liability for any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total price paid or payable by the Customer for the specific booking giving rise to the claim.
The Customer must notify the Company of any alleged damage or service issues as soon as reasonably practicable, and in any event within 48 hours of completion of the Services, to allow the Company the opportunity to investigate and, where appropriate, remedy the situation.
12. Appliances, Warranties, and Limitations
Professional cleaning may involve dismantling certain removable parts such as doors, racks, panels, and fan covers. Technicians will take reasonable care when dismantling and reassembling these parts but cannot be held responsible for existing weaknesses, corrosion, or wear that could lead to breakage during the process.
The Company does not provide or extend manufacturers warranties. It is the Customers responsibility to check whether the use of third-party cleaning services affects any existing warranty or service agreement related to the appliance.
13. Waste Handling and Environmental Regulations
The Company complies with relevant waste and environmental regulations relating to the disposal of fats, greases, residues, and used cleaning materials resulting from the Services.
Where practicable, waste generated during the cleaning process will be collected and removed from the Premises by the Technician for appropriate disposal or recycling. Certain non-hazardous waste may be left at the Premises with the Customers agreement, for disposal through normal household waste channels.
The Company uses professional cleaning products suitable for oven and appliance cleaning. Safety data sheets for these products are available upon request. The Customer agrees not to interfere with or misuse any cleaning chemicals or equipment brought to the Premises by the Technician.
14. Health and Safety
The Company is committed to maintaining high health and safety standards for both Customers and Technicians. Technicians are instructed to carry out work in a manner that minimises risk and to follow relevant health and safety guidance.
The Customer agrees to inform the Technician of any known hazards at the Premises, such as unstable flooring, loose fittings, or other safety risks. The Technician may refuse to proceed with the Services if they reasonably consider that conditions at the Premises present a risk to health or safety.
15. Complaints and Service Issues
If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing details of the issue and, where practical, supporting information such as photographs.
The Company will investigate all complaints in a fair and timely manner. Where a complaint is upheld, the Company may, at its discretion, offer a re-clean of the affected area, a partial refund, or another form of resolution, taking into account the circumstances and the extent of any shortfall in service.
16. Force Majeure
The Company will not be liable for any failure or delay in performing its obligations where such failure or delay is due to events beyond its reasonable control, including but not limited to extreme weather, power outages, accidents, road closures, strikes, public health emergencies, or other unforeseen disruptions.
17. Privacy and Data Protection
The Company will collect and process personal data from Customers only to the extent necessary to manage bookings, deliver Services, handle payments, and respond to enquiries or complaints.
Customer information will be handled securely and not shared with third parties except where necessary for providing the Services, complying with legal obligations, or with the Customers consent. Customers may request access to or correction of their personal data held by the Company, subject to applicable data protection laws.
18. Amendments to These Terms
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customers booking will apply to that booking. Updated terms may be published or otherwise made available to Customers on request.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
20. Entire Agreement
These Terms and Conditions, together with any written confirmation of booking or service agreement issued by the Company, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. Failure by the Company to enforce any right or provision shall not constitute a waiver of such right or provision.
